FAQ

1. Are all of your products genuine?

Yes, all the products sold on our website are genuine. We source them directly from authorized dealers or manufacturers to ensure their quality and origin.

2. How do I place an order to purchase products?

You can browse products on our website, add the products you want to purchase to the shopping cart, and then follow the prompts to complete the checkout process.

3. What payment methods can I use?

We accept various payment methods, including credit cards, Alipay, PayPal, PayMe, FPS, etc. The specific available payment methods will be displayed at checkout.

4. How do I track the status of my order?

You can log into your account to view your order history and status updates. We will also provide order status updates via email.

5. What is the warranty policy for the products?

Our products all come with the original manufacturer's warranty. For specific warranty periods and terms, please refer to the product description or contact our customer service.

6. Can I return or exchange a product?

We do not accept returns or exchanges unless we sent the wrong product. If the product you received does not match your order, please contact our customer service team within 14 days of receipt to request a return or exchange.

7. How long does delivery take?

Delivery time varies depending on your location and the chosen shipping method. Typically, orders will be delivered within 3-7 business days.

8. How do I contact customer service?

Please visit the 'Contact Us' page on our website and fill out the form. Our customer service team will get in touch with you as soon as possible.

9. Do you provide technical support for the products?

For technical support, please contact the product's dealer or supplier. They will provide professional technical support services.

10. Do your products have any discounts or promotional activities?

We regularly offer discounts and promotional activities. Please check our website homepage or subscribe to our newsletter to get the latest offers.

11. How do I update my account information?

You can log in to your account and update your personal information, shipping address, and payment methods on the 'My Account' page.

12. If there is a problem with my order, what should I do?

If you find any issues with your order upon receipt, please contact our customer service team immediately. We will assist you in resolving the problem.

13. Can I try the product before purchasing it?

As we are an online sales platform, we are currently unable to offer a product trial service. However, we provide detailed product descriptions and customer reviews to help you make a purchasing decision.

14. Can I change or cancel an order I have placed?

If your order has not yet been shipped, you can contact our customer service team to request a change or cancellation. If the order has already been shipped, we will not be able to make any changes or cancellations.

15. Do you offer gift cards?

Yes, we offer gift cards. You can purchase gift cards on our website and choose from different denominations. Gift cards are a great gift option, allowing the recipient to freely choose the products they like.